CALL CENTER OUTSOURCING FOR CASINO RESORTS
Working with
Casino hotels face complex, high-volume calls. Strong Voices delivers consistent service and more bookings.
Adam Mogelonsky
Partner at Hotel Mogel Consulting
Hiring and training reservation teams is tough. Strong Voices drives higher conversion and revenue.
Doug Kennedy
President at Kennedy Training Network
Real Results
Industry:
Luxury Hotel Consultancy
Challenge:
High-volume, complex guest calls
Outcome:
More bookings, better service
Industry:
Hospitality Sales Training
Challenge:
Hiring and training reservation teams
Outcome:
Higher conversion, higher revenue
Revenue Lost On Every Call
Your staff are trained to answer but not sell - leaving revenue on the table.
Agents On Service Calls
Agents are bogged down on mundane service calls instead of real sales calls.
Rushed Calls Damage CSAT
When calls pile up, your teams rush. Callers feel it, and satisfaction drops.
Issues When Demand Spikes
Fixed staff can’t adapt to higher call volume - so sales chances are missed.
Strong Voices is the solution
You spend a lot to get the phone to ring - make sure you have the right team answering it. Our trained agents convert inbound calls into booked rooms, higher gaming spend, and long-term players.
Revenue Performance
Make money every time the phone rings
Turn your casino resort's inbound reservation calls into confirmed bookings, higher gaming spend, and predictable revenue.
More calls answered
Answer rates and revenue performance stay strong during call spikes, promotions, and peak periods - without rushed calls or discounting.
More confirmed bookings
More revenue per call
Guest Experience
Keep every customer smiling and spending
Great guest experiences don’t happen by accident. They’re the result of calm, professional conversations - even when call volume is high.
Higher CSAT scores
Callers reach trained specialists who aren’t distracted - driving CSAT scores into the 90s and reducing complaints before guests ever arrive.
Visibility into every conversation
Predictable call experience
Success Metrics
Outcomes proven by the numbers
Efficient Response
Speed sells - and we answer 80% of reservation calls in under 30 seconds
Lower Costs
If you're receiving 25 calls per day, we can save you $9,000 per month
Better Service
Our clients consistently see CSAT scores move from the 70s to 90s
More Bookings
We have an average conversion rate of 70% on all reservation calls
FAQ
Your questions answered
What if we need help right away?
How do you handle repeat guests and VIPs?
How do you stay updated on our rates and availability?
How do I know calls are being answered efficiently?
Will this feel like our brand to guests?
How do you protect our data?
How is guest information protected?
How are your agents trained for our property?